UK Monster Owners Club Forum .: General :. Random Chat » Kryptonite Locks- Customer Service

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Old 15-04-2021, 05:41 PM   #1
Flip
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Kryptonite Locks- Customer Service

Simply outstanding!!

A couple of weeks back I filled out their web form asking if it was possible to purchase a new fabric sleeve for my 'New York Chain' which spent the first ten years of it's life in a damp lock up being chewed and probably Pee'd on be resident Mice and so was in a very sorry state.

The next day there was an email in my inbox saying a new sleeve had been sent out F.O.C. with expedited UPS shipping from their U.S. headquarters.

In just over a week it arrived at my house- Wow!!

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Old 15-04-2021, 06:20 PM   #2
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It's a bit sexier than the old inner tube I've got on my chain
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Old 15-04-2021, 06:24 PM   #3
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That's been my experience too, Flip.

I have two locks and, for each one, perhaps 8 years apart, I asked about getting a replacement plastic cover for the keyhole. In both cases, they sent one free of charge from the States.

Wow indeed!
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Old 15-04-2021, 07:01 PM   #4
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I have also experienced the same from Kryptonite when I needed a new part for y bicycle U lock. In general I have often found American companies to be good in this way.
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Old 16-04-2021, 09:05 AM   #5
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That is excellent. Will remember that when I next buy a security device.
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Old 16-04-2021, 07:55 PM   #6
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Quote:
Originally Posted by slob View Post
It's a bit sexier than the old inner tube I've got on my chain
Ha ha! I had already brought home from work a length of Heatshrink tubing we use for power cables just in case.

Quote:
Originally Posted by Omar View Post
That is excellent. Will remember that when I next buy a security device.
Which was exactly the situation I was in recently and so after getting no help from Abus who I have two locks ‘keyed alike’ but who were quite obstructive when asking several approved dealers to provide this service to a third lock I was looking at buying.

So instead I bought a Kryptonite which I have say seems as good as anything (if they really want it they’ll get it I’m sure) but at least they will have to make two cuts to remove it.



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Last edited by Flip; 16-04-2021 at 07:59 PM..
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