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Old 23-05-2020, 01:42 PM   #1
mickj
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Ducati warranty

After the news that Royal Enfield will extend their warranty to beyond the lockdown for those affected I thought I would ask Ducati if they would do the same for my Monster. Reply from Ducati was (in layman's speak) **** off, not our fault you cant use your bike.
I'm a bit disappointed as they will expect me to pay for a full service at the two year point.

Any thoughts?
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Old 23-05-2020, 03:33 PM   #2
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You can use your bike, though only for permitted journeys.
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Old 23-05-2020, 03:42 PM   #3
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I don't know who you spoke to, but I'd suggest that they read their own press releases! This from MCN 20 May:

"Ducati do good
Ducati have extended their warranties
and free updates to owners as part
of their response to coronavirus. The
warranties on new bikes, and those in
the 'Factory Ever Red' programme will
be lengthened by three months. The
extension will also include a free check
plus any software updates. Owners
that are due servicing or updates will
be contacted by their dealer.
"

More information here:

https://www.docgb.org/news/ducati-of...ftware-updates

Last edited by Luddite; 23-05-2020 at 05:40 PM.. Reason: link added
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Old 24-05-2020, 09:46 AM   #4
mickj
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Thanks Luddite, I will send this back with a reply and see what they say.
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Old 24-05-2020, 11:30 AM   #5
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Note that the full press release (contained in the link above) states:

"All owners of a Ducati, whose warranty has a deadline between 1 March 2020 and 31 May 2020, can have a free extension of coverage for an extra three months."

So, if your warranty expires after 31 May, you probably won't benefit unfortunately.
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Old 25-05-2020, 10:16 AM   #6
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Yes I saw that but if you don't ask ...
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