Ducati Proteam (again)

BigOz · 23-06-2017, 02:49 PM

Just before the Weekender my bike decided to develop an electrical fault, Ducati Proteam immediately set about trying to diagnose and solve the issue for me so I could attend. The issue was reported as a CAN bus issue but whatever it was meant their diagnostics would not even connect, despite their efforts I missed the Weekender.
Since then they have worked methodically to find the issue without throwing expensive parts at the problem and today I collected a running bike.
The issue seems to have been caused by my aftermarket quick-shifter since the problem has not returned since that was removed from the loom, well it was fun while it lasted...
Ducati Proteam kept me up to date with progress, checked with me when they wanted to start removing items to return the bike to a standard loom and then handed me a very reasonable bill at the end considering the effort that went into finding and solving the problem.

Thanks again Ducati Proteam!

Albie · 23-06-2017, 03:06 PM

Nice one.. Glad all is now well.

23-06-2017, 06:22 PM

That's great news Oz, thanks for recommending them to me. I've since been recommending them to every South East Ducati rider I meet!

23-06-2017, 08:37 PM

Glad to hear your problems solved Oz I must say they are very good my experience has been spot on with them top guys.

23-06-2017, 02:49 PM	#1
BigOz Registered User Join Date: Feb 2009 Location: Chatham Bike: Multiple Monsters Posts: 714	Ducati Proteam (again) Just before the Weekender my bike decided to develop an electrical fault, Ducati Proteam immediately set about trying to diagnose and solve the issue for me so I could attend. The issue was reported as a CAN bus issue but whatever it was meant their diagnostics would not even connect, despite their efforts I missed the Weekender. Since then they have worked methodically to find the issue without throwing expensive parts at the problem and today I collected a running bike. The issue seems to have been caused by my aftermarket quick-shifter since the problem has not returned since that was removed from the loom, well it was fun while it lasted... Ducati Proteam kept me up to date with progress, checked with me when they wanted to start removing items to return the bike to a standard loom and then handed me a very reasonable bill at the end considering the effort that went into finding and solving the problem. Thanks again Ducati Proteam! __________________ Sideways is the new forward!

23-06-2017, 03:06 PM	#2
Albie Fanactical volunteer Join Date: Oct 2003 Location: Kent Bike: M900 Posts: 9,034	Nice one.. Glad all is now well. __________________ http://albies93m900.blogspot.co.uk/

23-06-2017, 06:22 PM	#3
Ursa Guest Posts: n/a	That's great news Oz, thanks for recommending them to me. I've since been recommending them to every South East Ducati rider I meet!

23-06-2017, 08:37 PM	#4
FLATTOP Guest Posts: n/a	Glad to hear your problems solved Oz I must say they are very good my experience has been spot on with them top guys.