E-Bike Insurance: Heads Up

boris · 15-04-2015, 09:30 PM

To those of you who have e-bike insurance (I was 8yrs+) you ought to try and access your account way before your policy is due. The Log-In aspect has been 'temporarily' down for maintenance for over two months now. I was defeated with several barriers before i finally gave up. I refused to follow their 'Premium Rate' telephone route as the only way to engage with them, so shifted my requirements elsewhere. Good Luck..

SteveG · 15-04-2015, 09:36 PM

Not sure I see your problem. I couldn't access the log in recently either but had no need to call a premium rate number to sort my renewal.

The following cut & paste straight off the ebike website:

New Business Sales, Renewals, Adjustments & Cancellations
0333 222 4560 – Monday to Friday 9am to 6pm excluding Bank Holidays, Saturday 9pm to 5pm and Sunday 10am to 4pm.

Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

boris · 16-04-2015, 02:04 PM

Thanks for the reply. When i called that number in the 'open' times i got a message saying that they were closed. Also when i tried to send an e-mail, i followed the links on the website and no page would load? Guess i was just unlucky from what you're saying..

19-04-2015, 08:45 PM

This is a handy link, landline numbers of alot of companies instead of using their premium rate numbers

http://www.saynoto0870.com/search.php

15-04-2015, 09:30 PM	#1
boris More Tools! Join Date: Jun 2004 Location: Forres Bike: Multiple Monsters Posts: 297	E-Bike Insurance: Heads Up To those of you who have e-bike insurance (I was 8yrs+) you ought to try and access your account way before your policy is due. The Log-In aspect has been 'temporarily' down for maintenance for over two months now. I was defeated with several barriers before i finally gave up. I refused to follow their 'Premium Rate' telephone route as the only way to engage with them, so shifted my requirements elsewhere. Good Luck.. __________________ Boris from Forres

16-04-2015, 02:04 PM	#3
boris More Tools! Join Date: Jun 2004 Location: Forres Bike: Multiple Monsters Posts: 297	Thanks for the reply. When i called that number in the 'open' times i got a message saying that they were closed. Also when i tried to send an e-mail, i followed the links on the website and no page would load? Guess i was just unlucky from what you're saying.. __________________ Boris from Forres

15-04-2015, 09:36 PM	#2
SteveG Registered User Join Date: Jan 2014 Location: Newbury Bike: Multiple Monsters Posts: 366	Not sure I see your problem. I couldn't access the log in recently either but had no need to call a premium rate number to sort my renewal. The following cut & paste straight off the ebike website: New Business Sales, Renewals, Adjustments & Cancellations 0333 222 4560 – Monday to Friday 9am to 6pm excluding Bank Holidays, Saturday 9pm to 5pm and Sunday 10am to 4pm. Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

19-04-2015, 08:45 PM	#4
PDS Guest Posts: n/a	This is a handy link, landline numbers of alot of companies instead of using their premium rate numbers http://www.saynoto0870.com/search.php