Whitewaters Hotel - getting deposit back?

bigredduke · 29-04-2019, 05:59 PM

I have spoken to my credit card company about a chargeback because I will not receive the service paid for.

They are asking for evidence that the hotel is no longer trading. I tried to explain (very patiently) that as the hotel was not responding to emails or telephone calls it would be virtually impossible to obtain such evidence. They even rang the hotel themselves & confirmed number unobtainable - but they are still asking for evidence!

Anyone else been successful?

Mr Gazza · 29-04-2019, 07:52 PM

Could Companies House help?
You need to find out who the administrators/receivers are.

29-04-2019, 08:08 PM

Quote:

Originally Posted by bigredduke

I have spoken to my credit card company about a chargeback because I will not receive the service paid for.

They are asking for evidence that the hotel is no longer trading. I tried to explain (very patiently) that as the hotel was not responding to emails or telephone calls it would be virtually impossible to obtain such evidence. They even rang the hotel themselves & confirmed number unobtainable - but they are still asking for evidence!

Anyone else been successful?

Hi Paul, firstly I am sorry you are having to go through this, hopefully some news that may assist. I still have the e- mail that the hotel eventually sent on the 9th April. It's very brief but states the hotel stopped trading and if you follow the string lists all the names of people booked. That should be proof enough.

Please pm me your e-mail address and I will forward to you.

Anyone else in the same boat as Paul and I can do the same,

Cheers

Mike

bigredduke · 29-04-2019, 08:52 PM

Quote:

Originally Posted by Moco1961

Hi Paul, firstly I am sorry you are having to go through this, hopefully some news that may assist. I still have the e- mail that the hotel eventually sent on the 9th April. It's very brief but states the hotel stopped trading and if you follow the string lists all the names of people booked. That should be proof enough.

Please pm me your e-mail address and I will forward to you.

Anyone else in the same boat as Paul and I can do the same,

Cheers

Mike

Thanks so much Mike, the email will be just what I need

29-04-2019, 09:07 PM

......oops sorry Paul, inbox got full again, you can send your mail address now mate.

29-04-2019, 05:59 PM	#1
bigredduke Nothing to see here Join Date: May 2005 Location: brough Bike: M1100evo Posts: 1,550	Whitewaters Hotel - getting deposit back? I have spoken to my credit card company about a chargeback because I will not receive the service paid for. They are asking for evidence that the hotel is no longer trading. I tried to explain (very patiently) that as the hotel was not responding to emails or telephone calls it would be virtually impossible to obtain such evidence. They even rang the hotel themselves & confirmed number unobtainable - but they are still asking for evidence! Anyone else been successful?

29-04-2019, 07:52 PM	#2
Mr Gazza Lord of the Rings Join Date: May 2013 Location: Norwich Bike: M900sie Posts: 5,985	Could Companies House help? You need to find out who the administrators/receivers are. __________________

29-04-2019, 09:07 PM	#5
Moco1961 Guest Posts: n/a	Inbox space ......oops sorry Paul, inbox got full again, you can send your mail address now mate.