Safety Recall 768

15-04-2009, 05:15 PM

Got my letter today, so i phoned Rider's of bristol to get it booked in for them to have a look at....was told that they havent received any paperwork/technical details regarding the recall yet, and would contact me as soon as they get them, and get the bike booked in.

Is this not a poor standard of service ? surely the dealers should be fully aware of the recall, and be in posession of all the nescessary paperwork, prior to Ducati UK contacting the owners ?

I have been in contact with Ducati UK regarding this, and im awaiting their response...

Stafford · 15-04-2009, 05:31 PM

Riders seem unaware of most things when it comes to customer service.
I'd take it to Moto Rapido if I were you.

Pedro · 15-04-2009, 06:02 PM

I'd talk to Rapido too, customer service there is much better

15-04-2009, 06:03 PM

Booked mine in at Metropolis in London and their service department is usually rubbish but even they knew about the recall!

CK & AK · 15-04-2009, 06:05 PM

Recall notices were received by dealers either on Sat or yesterday.
Mine is to be done either tomorrow or Friday by Snells, as its only a 10 min jobbie.
They (Snells) were well aware when of this recall when I called them - if a recall goes out then all the staff there are made aware so they know what you are on about when customers phone in.

CK

15-04-2009, 09:33 PM

I got a recall letter also today and they said it was for the wiring harness.

15-04-2009, 10:06 PM

got mine too and i havent had bike since January,hope that doesnt mean the new keeper doesnt get sent notice.

15-04-2009, 10:50 PM

Quote:

Originally Posted by walpole68

got mine too and i havent had bike since January,hope that doesnt mean the new keeper doesnt get sent notice.

On the form i was sent and there was a section to fill in and send back to ducati if the bike had been sold on or scrapped. They said they had to notify the frame number to vosa.

15-04-2009, 10:55 PM

Quote:

Originally Posted by walpole68

got mine too and i havent had bike since January,hope that doesnt mean the new keeper doesnt get sent notice.

Got mine through to day also, there's a bit in the bottom of the letter to fill in with the new keepers details if you have sold the bike. Not sure why any would have details of who they sold a vehicle to though? you send that stuff off and hopefully hear nothing back! Unlucky for them if they don't find out.

Any idea what the problem is? dodgy cable tie or something?

16-04-2009, 05:14 PM

Got a call from Riders today, telling me they got all the details about the recall, and that i can bring the bike in anytime, no need to make an appointment as it would only be a 10 minute job, apparently its to do with the wiring harness being to close/touching 1 of the cylinder heads....just waiting for the rain to stop now !!!

16-04-2009, 05:46 PM

had mine done today, mechanic kind enough to show me potential issue - quick job, couple of cable ties...

16-04-2009, 05:55 PM

Sometimes the recalls get out quicker than the dealers get notified. I had same issue with a honda recall last year. The local Honda dealer didb't know about it, one quick check on his dealer net it was all booked in.

Sometimes I think its simply down to the workshop managers reading their post and letting everyone else know.

15-04-2009, 05:15 PM	#1
forresterone Guest Posts: n/a	Safety Recall 768 Got my letter today, so i phoned Rider's of bristol to get it booked in for them to have a look at....was told that they havent received any paperwork/technical details regarding the recall yet, and would contact me as soon as they get them, and get the bike booked in. Is this not a poor standard of service ? surely the dealers should be fully aware of the recall, and be in posession of all the nescessary paperwork, prior to Ducati UK contacting the owners ? I have been in contact with Ducati UK regarding this, and im awaiting their response...

15-04-2009, 05:31 PM	#2
Stafford P3, nice. Join Date: Jun 2006 Location: Calne Bike: S2r 1000 Posts: 2,145	Riders seem unaware of most things when it comes to customer service. I'd take it to Moto Rapido if I were you. __________________ celeres-racing.blogspot.co.uk/ The probability of survival is equal to the angle of arrival.

15-04-2009, 06:02 PM	#3
Pedro Ciao, come stai? Join Date: Apr 2003 Location: Somewhere Bike: Multiple Monsters Posts: 4,158	I'd talk to Rapido too, customer service there is much better __________________ Monster 1200R! KTM 990 SuperDuke

15-04-2009, 06:03 PM	#4
Lucati Guest Posts: n/a	Booked mine in at Metropolis in London and their service department is usually rubbish but even they knew about the recall!

15-04-2009, 06:05 PM	#5
CK & AK flob-a-lob-a-lob Join Date: Aug 2002 Location: NW Surrey Bike: Multiple Monsters Posts: 3,306	Recall notices were received by dealers either on Sat or yesterday. Mine is to be done either tomorrow or Friday by Snells, as its only a 10 min jobbie. They (Snells) were well aware when of this recall when I called them - if a recall goes out then all the staff there are made aware so they know what you are on about when customers phone in. CK

15-04-2009, 09:33 PM	#6
Arbeia Guest Posts: n/a	I got a recall letter also today and they said it was for the wiring harness.

15-04-2009, 10:06 PM	#7
walpole68 Guest Posts: n/a	got mine too and i havent had bike since January,hope that doesnt mean the new keeper doesnt get sent notice.

16-04-2009, 05:14 PM	#10
forresterone Guest Posts: n/a	Got a call from Riders today, telling me they got all the details about the recall, and that i can bring the bike in anytime, no need to make an appointment as it would only be a 10 minute job, apparently its to do with the wiring harness being to close/touching 1 of the cylinder heads....just waiting for the rain to stop now !!!

16-04-2009, 05:46 PM	#11
Captain Caveman Guest Posts: n/a	had mine done today, mechanic kind enough to show me potential issue - quick job, couple of cable ties...

16-04-2009, 05:55 PM	#12
sadbiker Guest Posts: n/a	Sometimes the recalls get out quicker than the dealers get notified. I had same issue with a honda recall last year. The local Honda dealer didb't know about it, one quick check on his dealer net it was all booked in. Sometimes I think its simply down to the workshop managers reading their post and letting everyone else know.