BIKESURE - My painful and horrible experience

My worst experience with an insurance company ever!
Website showed £ 400 excess, so I rang up and took out a policy. When it arrived it stated £ 350 Compulsory + £ 150 Ungaraged + £ 200 Voluntary......which erm, adds up to £ 700 excess.
Of course I cancelled, but they refuse to credit back my £ 20 'Admin charge' after such patently bad service and now are insisting they advised me of £ 500 excess (which is still LESS THAN MY POLICY when it arrived) during the initial phone call and want to charge me a further £ 15 when I said I wanted a copy of the phone call under freedom of information request.
Absolute shambles and an affront to intelligence. Shame really, because I was a customer of their parent company (Adrian Flux) for some years......Wouldn't trust this company in the event of a claim and I would advise all to steer well clear!
Pictures to prove it..