Ducati Rescue

14-08-2013, 09:24 PM

I was just wondering if anyone had had any experiences with Ducati Rescue Roadside Assistance that comes free with the bike. My RAC cover is up for renewal next month and I'm debating binning it in favour of just having DRRA. Good thing or foolhardy?

14-08-2013, 09:41 PM

Quote:

Originally Posted by turbohobbit

I was just wondering if anyone had had any experiences with Ducati Rescue Roadside Assistance that comes free with the bike. My RAC cover is up for renewal next month and I'm debating binning it in favour of just having DRRA. Good thing or foolhardy?

Find out who they use. I ditched my AA cover when I insured with Carol Nash because it turns out they use AA. Ducati probably do the same or use RAC. If they don't and they use one of the smaller ones you might want to consider keeping your RAC.

SunEye · 15-08-2013, 08:03 AM

I've used the Ducati Roadside Asistance that came with my bike when I crashed in France last year (100% my fault). They arranged for a local recovery firm to pick up the bike (and me). They took us to their depot (less than 1km away) and the next day they took the bike to the nearest Ducati dealer (about 2km away) who had a look at it and decided it couldn't be fixed quickly. So Ducati Roadside Assistance arranged for the bike to be transported back to the UK to a bike garage of my choice. The only cost to me was that I had to get a train back to the UK, but that probably cost less than the fuel I would have used if I had been riding my bike around Limoges for another few days.

15-08-2013, 09:08 PM

Thanks guys, I'll have a look at who they use, but that report is very encouraging SunEye.

16-08-2013, 09:55 AM

I called them twice in the past and each time the call centre did not recognise my credentials, it turns out there are separate team dealing with cars and bikes and not all of the staff have this knowledge, took them a couple of hours each time to plug this knowledge gap, on both occasions I just used RAC instead.

14-08-2013, 09:24 PM	#1
turbohobbit Guest Posts: n/a	Ducati Rescue I was just wondering if anyone had had any experiences with Ducati Rescue Roadside Assistance that comes free with the bike. My RAC cover is up for renewal next month and I'm debating binning it in favour of just having DRRA. Good thing or foolhardy?

15-08-2013, 08:03 AM	#3
SunEye Registered User Join Date: Nov 2010 Location: Bognor Regis Bike: Other Ducati Posts: 589	I've used the Ducati Roadside Asistance that came with my bike when I crashed in France last year (100% my fault). They arranged for a local recovery firm to pick up the bike (and me). They took us to their depot (less than 1km away) and the next day they took the bike to the nearest Ducati dealer (about 2km away) who had a look at it and decided it couldn't be fixed quickly. So Ducati Roadside Assistance arranged for the bike to be transported back to the UK to a bike garage of my choice. The only cost to me was that I had to get a train back to the UK, but that probably cost less than the fuel I would have used if I had been riding my bike around Limoges for another few days.

15-08-2013, 09:08 PM	#4
turbohobbit Guest Posts: n/a	Thanks guys, I'll have a look at who they use, but that report is very encouraging SunEye.

16-08-2013, 09:55 AM	#5
simontt Guest Posts: n/a	I called them twice in the past and each time the call centre did not recognise my credentials, it turns out there are separate team dealing with cars and bikes and not all of the staff have this knowledge, took them a couple of hours each time to plug this knowledge gap, on both occasions I just used RAC instead.