if it was my bike, I wouldn't go back there
if you're not happy, go to a dealer who will make you happy, you may have to travel but its not often and the peace of mind is worth it.
why not take it to
Snells, they're in Alton, a nice ride out to Hamps
or
Moto Rapido, they're in Winchester
both have good reps, both are enthusiastic.
Take your bike to them, dont mention your past problems - it wont help and may put them off, ask them if they'll have a look at your bike and can they help
You'll be pleasantly surprised by their attitudes, if it needs doing under warranty they can do it as well as PVT
Crust