I don't know who you spoke to, but I'd suggest that they read their own press releases! This from MCN 20 May:
"
Ducati do good
Ducati have extended their warranties
and free updates to owners as part
of their response to coronavirus. The
warranties on new bikes, and those in
the 'Factory Ever Red' programme will
be lengthened by three months. The
extension will also include a free check
plus any software updates. Owners
that are due servicing or updates will
be contacted by their dealer."
More information here:
https://www.docgb.org/news/ducati-of...ftware-updates